Privacy Policy

LAST updated april 29, 2024

We respect your privacy and are committed to protecting it through compliance with this Privacy Policy. Please read this Privacy Policy carefully, as it describes the ways Standby Deposits Inc. and our affiliates and subsidiaries (collectively, “Standby” “we” or “us”) use, store, disclose, and protect personal information that we collect about you through any of our websites or mobile applications (collectively, the “Services”).

This Privacy Policy applies to:

Information we collect when you visit or use standby.io (the “Site”);
Information we collect when you submit and exchange electronic messages with us through the Site;
Information we collect when you interact with our advertising and applications on third-party websites and services, if those applications and advertising include links to this Privacy Policy.

This Privacy Policy does not apply to information collected by any third party.

Our Site and Services are intended for use only by United States residents, while located in the United States. If you are not a United States resident, or are located in a country other than the United States, you may not use our Site and Services.

HOW STANDBY COLLECTS YOUR INFORMATION

Information Standby Collects from You

When you use the Services, including our website or a merchant website or software that has integrated the Services, we may collect the following types of information from you:

Information by which you may be personally identified, such as name, postal address, e-mail address, telephone number, Social Security number, and driver’s license number (“personal information”).
Financial information: Bank account information, including account and routing numbers, transaction histories, other bank account details, and debit / credit card numbers
Information about your internet connection, the equipment and devices you use to access our Site, the dates and times you use the Site, and other Site usage details.

Information Standby Collects from Third Parties

We may also obtain information about you from third parties such as credit bureaus, identity verification services, and other risk management tools. You may also choose to provide us with access to certain personal information stored by third parties. By associating an account managed by a third party with your Standby account and authorizing Standby to have access to this information, you agree that Standby may collect, store and use this information in accordance with this Privacy Policy.

Information We Collect Through Cookies and Other Tracking Technologies

When you use the Services, we and our third-party service providers may use cookies, web beacons, and other tracking technologies to collect information about the computer, mobile phone or other devices you use to access the Services. The information collected in this manner may include IP address, browser characteristics, device IDs and characteristics, location, mobile network information, operating system version, language preferences, referring URLs, and information about the usage of our Services and any other available usage information. By using the Services, you consent to the placement of cookies, beacons, and other similar technology in your browser and on emails in accordance with this Privacy Policy. We may use this information for several purposes, including but not limited to:

Analytics: To understand how our Services are being used, track performance, and make improvements
Fraud Prevention: To prevent fraud or abuse of the Services
Site Operations: To enable features that are necessary to provide the Services, such as identifying you as being signed in, track if you have opened messages, and remember your preferences
Advertising: To deliver tailored advertising based on your preferences or interests across services and devices and measure the effectiveness of advertisements

Our partners also may collect and combine information collected through our Services with other information about your online activities over time, on other devices, and on other websites or applications, if those websites and applications also use the same partners. We may use various analytics tools to collect and process website usage data. You may be able to change browser settings to block and delete cookies when you access the Services through a web browser. However, if you do that, the Services may not work properly.

HOW STANDBY PROTECTS YOUR INFORMATION

Standby stores and processes your information by maintaining physical, electronic, and procedural safeguards in accordance with information security industry standards. We maintain physical security measures to guard against unauthorized access to systems and use safeguards such as firewalls and data encryption. We enforce physical access controls to our buildings (where applicable), and we authorize access to personal information only for those employees or agents who require it to fulfill the responsibilities of their jobs. Although we work to protect your personal information, you should be aware that no technology is perfect and that there is always some risk involved in transferring data over the internet, particularly if you send information to us through an unsecured means, such as email.

HOW STANDBY USES YOUR INFORMATION

We may use your information to perform the Services, as well as for marketing purposes. For example, we may use your information to:

Provide the Services and process transactions;
Operate, evaluate and improve our business (including developing new products and services or improve them, performing data analytics, and performing accounting, auditing and other internal functions);
Support internal business operations, including assessing and managing risk and meeting legal and regulatory requirements;
Contact you by mail, telephone, text message, or email, in connection with your account or to deliver updates to our Services (for example, to send you information about our products or services and new offers which we think may interest you);
Provide technical support for using the Services;
Verify your identity, and prevent or detect fraud or other unauthorized or illegal activity;
Comply with contractual obligations, relevant industry standards and our policies;
Monitor and analyze trends and usage;
Deliver targeted marketing and promotional offers;
Respond to your requests;
Resolve disputes; and
Enforce this Privacy Policy, the Terms of Service, and any other terms that you have agreed to, including to protect the rights, property, or safety of us, our users, or any other person or the copyright-protected content of the Services.

Aggregate Data

We may anonymize or aggregate data collected through the Services, and we may use and disclose it for any purpose.

HOW STANDBY SHARES YOUR INFORMATION

For our Everyday Business Purposes

We share your personal information with employees, agents, affiliates, financing partners, bank partners, distribution partners, merchants, and other third parties as required to offer the Services. We also engage a number of service providers to perform functions on our behalf, including but not limited to: product servicing, marketing, billing and collections, auditing and accounting, analytics, professional services, security, and IT, and we may share your personal information with them in order to perform the Services. Occasionally, these service providers may also collect data directly from you and their privacy policies may also apply.

Sharing with our Merchant Partners

By using the Services, you consent to Standby sharing your personal information with merchants you use the Services with, for those merchants to market to you. We do this to help merchants personalize services and offers, so you can have a better experience. We may also share information about our merchants with our partners, for marketing purposes and to provide a better experience.

In the Event of a Sale, Merger or Other Restructuring

We may also share personal information with another business or non-affiliated entity or its affiliates, advisors or service providers in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of any or all of our assets (some of the personal information that we hold may be among the assets transferred to a buyer or other successor in connection with, or during negotiations of, any joint marketing relationship, merger, acquisition, sale of assets or any line of business, change in ownership control or financing transaction). If we do, we may not limit how such other party may use or further transfer your information.

When Required by Law

We will share your information with any party when required by law, court order, or by a government request to do so, or to combat fraud or criminal activity.

USE OF INFORMATION RELATING TO MINORS

The Services are not directed to individuals under the age of thirteen (13). We do not knowingly collect personal information from individuals under the age of 13.

MERCHANTS’ PRIVACY POLICIES

This Privacy Policy only applies to your use of the Services. Merchants using the Services may have different privacy policies with respect to the handling of your information. The Services are not, and are not intended to be, a part of merchants’ privacy policies. Before providing them with your personal information, you should consult their privacy policies.

UPDATE YOUR INFORMATION OR POSE A QUESTION

We ask that you promptly notify us if there are any changes to your personal information by contacting us at the information provided below. If you would like to request that we update or correct any information that you have provided to us through your use of the Services or otherwise, or if you have questions about this Privacy Policy, please send an email to support@standby.io.

CHANGES TO OUR PRIVACY POLICY

We may make changes to this Privacy Policy from time to time, and the revised version will be effective when it is posted. We encourage you to read this Privacy Policy periodically to stay up to date about our privacy practices. By using the Services, you are agreeing to this Privacy Policy and any updates we make to it.

DATA DELETION REQUESTS

Upon request from existing or terminated customers, Standby will consider data deletion / expungement on a case-by-case basis in accordance with applicable law and regulation as well as business practices. To initiate a data deletion / data expungement event please contact us at support@standby.io.

CONTACT INFORMATION

You can contact us at support@standby.io.

FINANCIAL PRIVACY NOTICE

The below Financial Privacy Notice supplements the information in our Privacy Policy. It applies solely to information collected in order to provide financial products or services for personal, family or household purposes.

WHAT DOES STANDBY DO WITH YOUR PERSONAL INFORMATION?

Why?

Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.

What?

The types of personal information we collect and share depend on the product or service you have with us. This information can include:

Social Security number and transaction history
payment history and checking account information
credit history and credit scores

‍How?

All financial companies need to share customers’ personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers’ personal information; the reasons Standby chooses to share; and whether you can limit this sharing.

‍

Reasons we can share your personal information	Does Standby share?	Can you limit this sharing?
For our everyday business purposes – such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus	Yes	No
For our marketing purposes – to offer our products and services to you	Yes	No
For joint marketing with other financial companies	No	We don’t share
For our affiliates’ everyday business purposes – information about your transactions and experiences	No	We don’t share
For our affiliates’ everyday business purposes – information about your creditworthiness	No	We don’t share
For our affiliates to market to you	No	We don’t share
For nonaffiliates to market to you	No	We don’t share

‍

‍To limit our sharing

Please note:

If you are a new customer, we can begin sharing your information 30 days from the date we sent this notice. When you are no longer our customer, we continue to share your information as described in this notice. However, you can contact us at any time to limit our sharing.

Questions?

Go to email support@standby.io

WHAT WE DO

How does Standby protect my personal information?

To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings.

How does Standby collect my personal information?

We collect your personal information, for example, when you

open an account or use your credit or debit card
provide account information or make deposits or withdrawals from your account

give us your contact information

We also collect your personal information from others, such as credit bureaus, affiliates or other companies.

Why can’t I limit all sharing?

Federal law gives you the right to limit only

sharing for affiliates’ everyday business purposes – information about your creditworthiness

affiliates from using your information to market to you

sharing for nonaffiliates to market to you

State laws and individual companies may give you additional rights to limit sharing. See below for more on your rights under state law.

What happens when I limit sharing for an account I hold jointly with someone else?

You choices will apply to everyone on your account.

DEFINITIONS

Affiliates

Companies related by common ownership or control. They can be financial and nonfinancial companies.

Standby (entity) does not share with its affiliates.

Nonaffiliates

Companies not related by common ownership or control. They can be financial and nonfinancial companies.

Nonaffiliates we share with can include banking partners, money transmission services and servicers.

Joint Marketing

A formal agreement between nonaffiliated financial companies that together market financial products or services to you.

Standby doesn’t jointly market.

OTHER IMPORTANT INFORMATION

California, North Dakota and Vermont residents: We will not disclose your personal information, financial information or credit report to nonaffiliated third parties to market to you, other than as permitted by the laws of your state of residence, unless you authorize us to make those disclosures. Additional information concerning our privacy policies can be found at standby.io/terms-of-service or by emailing support@standby.io.